Quality policy

At NK One HR Solutions, we are committed to meeting and going beyond what our clients need from us, by delivering compliance services that are accurate, on time and grounded in a sound knowledge of the law, through well-defined processes, work suited to each client, and professional conduct.

We improve continually, through the involvement of every member of our team and by keeping our knowledge of the law current.

This policy applies to all the services in the scope of our ISO 9001:2015 certification, and to every person who works at NK One.

To put the policy into practice, we work to these objectives:

• On time, every time: file every return, challan and renewal we handle on or before its due date, so our clients never face a late fee or penalty for work we do.
• Accuracy: get every calculation, form and register right the first time, with a check before anything is filed.
• Current knowledge: track changes to central and state laws, rates and due dates, and apply them to our clients' work as they take effect.
• Direct access: give every client direct access to a partner, without handing them on to a new compliance executive.
• Client satisfaction: answer questions promptly, keep clients informed of what is due, and act on their feedback.
• Skilled people: train our team regularly so they understand both the law and our processes.

• Defined processes: each service follows a documented process, from collecting a client's data to filing and record-keeping.
• Compliance calendar: every client's due dates are tracked on a calendar across the states they operate in.
• Checks before filing: work is reviewed before it is submitted on a government portal.
• Records: we keep filing acknowledgements, challans and registers so that clients have proof of compliance for any inspection.
• Fixing root causes: when something goes wrong, we correct it, find out why, and change the process so it does not happen again.
• Confidentiality: client data is handled only by the people who need it for the work.

Our quality management system is certified to ISO 9001:2015, the international standard for quality management, for the consultancy services named in the scope below.

You can see the certificate on our About page.

Our management reviews this policy and our progress against the objectives regularly, as ISO 9001:2015 requires, and updates them when our services, our clients' needs or the law change. The policy is explained to everyone who joins NK One, and it is available to our clients and anyone else who asks.